Shipping policy

Shipping Policy

At Avena, we do our best to process and ship your order as quickly as possible.

Order Processing

Orders are usually processed within 1 to 3 business days after payment confirmation. During busy periods, processing times may be slightly longer.

Shipping Countries

We currently ship to the countries available at checkout. If your country is not available, it means we do not currently ship to that destination.

Shipping Times

Estimated delivery time is usually 7 to 12 business days after your order has been processed. Delivery times are estimates and may vary depending on the destination, the carrier, and customs procedures.

Shipping Costs

We currently offer Free Delivery on all orders to the United Kingdom and other available countries at checkout.

Order Tracking

You will receive a tracking number by email as soon as your order has been dispatched, allowing you to follow your package's journey.

Customs, VAT and Import Fees

For orders to the United Kingdom, VAT is typically collected at source for orders under £135. In most cases, our customers do not have to pay additional customs fees at delivery. However, any rare local import charges, duties, or taxes remain the responsibility of the customer.

Incorrect Address & Delays

The customer is responsible for providing a complete and correct shipping address. Avena is not responsible for delays caused by carrier issues, customs procedures, or incorrect information provided by the customer.

Lost or Damaged Packages

If your package is lost, damaged, or has not arrived within the estimated time, please contact us at support.avena.shop@gmail.com with your order number. We will assist you as quickly as possible.

Contact

Avena
Rue Auguste Donnay 75, 4000 Liège, Belgium
Email: support.avena.shop@gmail.com