Need help with Avena?
Find quick answers to the most common questions below.
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Is Avena easy to use for first-time users?
Yes. Avena is designed to be simple and intuitive, so you can start using it in just a few seconds without a complicated setup.
Is Avena quiet to use?
Avena is designed to be discreet and more comfortable to use at home, at night, or on the go without disturbing others.
Is Avena suitable for both adults and kids?
Yes. Avena comes with accessories designed for both adults and children, making it a practical option for the whole family.
What can I use with my Avena nebulizer?
Avena can be used with saline solution or nebulizer solutions suitable for nebulizer use. For medicated solutions, always follow your healthcare professional’s advice.
Can I take Avena with me when I travel?
Yes. Avena is compact and lightweight, making it easy to keep in your bag, car, or nearby when you need it.
How do I clean it?
After each use, empty any remaining liquid from the medicine cup. Rinse the medicine cup and mask with clean water, then let all parts air-dry completely before storing.
Avena™ also includes a cleaning mode: after rinsing, add clean water to the medicine cup and press and hold the power button to activate the cleaning mode.
Wipe the main device with a soft, damp cloth only. Do not immerse the main device in water.
What’s included in the box?
Each Avena™ Portable Nebulizer includes the nebulizer device, one adult mask, one child mask, one mouthpiece, one Type-C charging cable, and a user manual.
How long does shipping take?
Orders are usually processed within 1–3 business days. Estimated delivery usually takes 7–12 business days after processing, depending on your location.
What if my order arrives damaged or with an issue?
If your order arrives damaged or there is any issue, contact us as soon as possible and our team will help you find a solution quickly.