Terms of Service
Terms of Service of Avena
This website is operated by Avena, the commercial name of Yassin Abachrim, registered as a sole trader in Belgium.
Throughout the website, the terms “we”, “us” and “our” refer to Avena.
By visiting our website or purchasing something from us, you agree to be bound by these Terms of Service.
1. Business information
Avena / Yassin Abachrim
Rue Auguste Donnay 75
4000 Liège
Belgium
Enterprise number / VAT number: BE 1037.432.618
Email: hello.avena.shop@outlook.com
Website: https://helloavena.com/
Avena operates under the Belgian small enterprise VAT exemption scheme where applicable. VAT is not charged separately under this regime.
2. Online store
Our store is hosted on Shopify. Shopify provides the e-commerce platform that allows us to sell our products and services online.
By using this website, you confirm that you are legally capable of entering into a contract. If you are under the age of majority in your country or region, you may use the website only with the consent of a parent or legal guardian.
You may not use our products or website for any illegal or unauthorized purpose.
3. Products and information
We make every effort to present our products as accurately as possible, including descriptions, images, prices and availability.
However, we cannot guarantee that your device’s display of colours or product images will be perfectly accurate.
Product descriptions, prices and availability may change at any time without notice.
We reserve the right to discontinue any product at any time.
4. Health-related products
Some products sold on our website may be related to health, wellness or personal care.
Information provided on our website is for general information only and does not replace medical advice from a doctor, pharmacist or qualified healthcare professional.
If you have a medical condition, breathing issue, allergy or any doubt regarding the use of a product, you should seek advice from a healthcare professional before use.
Products must be used according to the instructions provided.
5. Orders
When you place an order, you agree to provide complete and accurate information, including your name, email address, shipping address and payment information.
We reserve the right to refuse, cancel or limit any order in case of:
- suspected fraud;
- incorrect pricing;
- stock issues;
- incorrect customer information;
- unauthorized or unlawful activity;
- delivery restrictions.
If we cancel an order, we will contact you using the email address or phone number provided at checkout.
6. Prices and payment
Prices are displayed on the website in the currency shown at checkout.
Shipping costs, if applicable, are shown before completing the order.
Payment must be completed before the order is processed.
We reserve the right to correct pricing errors or inaccuracies at any time, including after an order has been placed.
7. Shipping and delivery
Delivery times are estimates and may vary depending on the destination, carrier, customs procedures or external circumstances.
We are not responsible for delays caused by carriers, customs authorities or incorrect shipping information provided by the customer.
The customer is responsible for ensuring that the shipping address is complete and correct.
8. Returns and refunds
Returns and refunds are governed by our Refund & Return Policy.
Please read it carefully before placing an order.
9. Personal data
Your submission of personal data through the website is governed by our Privacy Policy.
10. Third-party services
Our website may use third-party services such as Shopify, payment providers, analytics tools, advertising platforms or delivery providers.
We are not responsible for the content, policies or practices of third-party websites or services.
11. Errors and inaccuracies
Occasionally, information on our website may contain errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges, delivery times or availability.
We reserve the right to correct any errors and to update or cancel orders if any information is inaccurate.
12. Prohibited uses
You are prohibited from using the website or its content:
- for unlawful purposes;
- to violate laws or regulations;
- to infringe intellectual property rights;
- to transmit viruses or malicious code;
- to collect or track personal information of others;
- to spam, phish, scrape or crawl;
- to interfere with the security of the website;
- to submit false or misleading information.
We reserve the right to terminate access to the website for any prohibited use.
13. Limitation of liability
To the fullest extent permitted by law, Avena shall not be liable for indirect, incidental, special or consequential damages arising from the use of the website or products purchased through the website.
Nothing in these Terms limits your mandatory consumer rights under applicable law.
14. Changes to these Terms
We may update or replace these Terms of Service at any time by posting the updated version on this page.
Your continued use of the website after changes are posted means that you accept the updated Terms.
15. Governing law
These Terms of Service are governed by Belgian law.
16. Contact
Questions about these Terms of Service should be sent to:
Avena / Yassin Abachrim
Rue Auguste Donnay 75
4000 Liège
Belgium